Why Rx/Dx Social Media is About the Patient and Not the Drug/Device

Via the WSJ Novartis gets dinged by the FDA.

This is why strategically, Rx/Dx companies should focus on the patient and be about providing valuable info about the disease rather than promote a product.

Social media is not about the company or the brand, its about interaction, in a valuable way to people. It's the right thing to do.

In the least, what we learned from the FDA hearings last fall is that you should proactively put risk info 1-click away.

Unfortunately for Novartis it's another lesson for everyone else, however I am glad to see the FDA paying attention. And by the looks of things they be paying even closer attention in the future with some of their recent hirings.

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