For Example, these companies spring to mind for me.
What makes your interactions with these companies memorable? One you peel away layers there are a few fundamental differences and it's a pretty simple formula:
1. Clearly defined leadership that puts the customer first and treat customer centricity as a corporate competence not a functional area.
2. They obsess about the customer and the customer experience
3. They reinforce the brand with every interaction regardless of channel
Pretty simple, right. Are you working to put the customer first?
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