Proactive Customer Service

Here is a great application of a social media (twitter) to monitor consumer sentiment and an empowered employee who can do something about it.

While more difficult in a regulated environment, this definitely has potential if it can be used to direct people to a call center or FAQ on a Web site.

Setting up Google alerts or any other number of blog monitoring services can aid in understanding the voice of the customer.
  • Digg
  • StumbleUpon
  • Yahoo! Buzz
  • Technorati
  • Facebook
  • TwitThis
  • MySpace
  • LinkedIn
  • Live
  • Google
  • Reddit
  • Sphinn
  • Propeller
  • Slashdot
  • Netvibes